Returns and Exchange Policy:
– Customers are eligible for product exchange or refund in the event of a defect or damage by contacting us via email, provided that:
* Contact is made within two days of receiving the product.
* The product is in its original condition.
* The product’s usage limit does not exceed 3 milliliters.
* The order number and registered phone number are included in the communication.
* Clear and detailed photos illustrating the product’s condition are attached.
(For refunds, the refunded amount will be processed within a period of 7 to 14 business days after receiving and inspecting the returned product, ensuring the presence of damage and fulfilling all conditions.)
– We do not accept returns or exchanges if the product you purchased does not align with your personal taste. To address this, we offer our customers the option of a trial box.
We strive to provide the highest level of customer satisfaction. If you have any further inquiries, please do not hesitate to contact us.